Community Guidelines
Guidelines for respectful and professional participation in the GreenwayAI community
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Welcome to the GreenwayAI community! Our platform brings together immigrants, immigration attorneys, and professionals to share knowledge and experiences about the NIW (National Interest Waiver) process. These guidelines help ensure a respectful, professional, and supportive environment for everyone.
By participating in our community, you agree to follow these guidelines. Violations may result in content removal, account suspension, or permanent ban from the platform.
1. Community Principles
🤝 Respect and Professionalism
Treat all community members with respect, regardless of their background, experience level, or immigration status. Use professional language and maintain constructive dialogue.
📚 Accuracy and Helpfulness
Share accurate, helpful information based on facts and experience. If you're uncertain about something, clearly state that and encourage consulting with qualified professionals.
🔒 Privacy and Confidentiality
Respect privacy and maintain confidentiality. Do not share personal case details without explicit permission, and be mindful of sensitive information.
2. Attorney Review Guidelines
When reviewing immigration attorneys on our platform, please follow these guidelines:
✅ Encouraged in Reviews
- Specific details about your experience and case outcome
- Communication style and responsiveness
- Professionalism and expertise demonstrated
- Value for money and fee transparency
- Overall satisfaction and recommendation status
- Timeline and efficiency of service delivery
❌ Not Allowed in Reviews
- Personal attacks or defamatory statements
- Sharing confidential case details without consent
- Reviews based on hearsay or secondhand information
- Discriminatory comments about protected characteristics
- False or misleading information
- Promotional content or spam
3. High-Bar Immigration Officer Reporting
Our High-Bar IO database helps track particularly challenging immigration officers. When contributing to this database:
📝 Reporting Requirements
- Only report based on direct, personal experience
- Provide specific, factual details about the interaction
- Focus on professional behavior and decision patterns
- Include relevant case details (anonymized when appropriate)
- Be objective and avoid emotional language
⚠️ Important Restrictions
- Do not share personal information about officers
- Avoid inflammatory or disrespectful language
- Do not make assumptions about motivations
- Focus on patterns, not isolated incidents
- Respect the professional role of immigration officers
4. Prohibited Content and Behavior
The following content and behaviors are strictly prohibited:
🚫 Content Violations
- Hate speech or discriminatory content
- Harassment or bullying
- False or misleading legal advice
- Spam or promotional content
- Copyright infringement
- Private information sharing
⚖️ Legal Violations
- Unauthorized practice of law
- Fraud or deceptive practices
- Violation of attorney-client privilege
- Immigration fraud or misrepresentation
- Threats or intimidation
- Illegal activity promotion
5. Professional Conduct Standards
For Immigration Attorneys
- Maintain professional standards and ethical obligations
- Clearly identify yourself as an attorney when providing advice
- Respect client confidentiality and privilege
- Provide accurate information within your expertise
- Comply with state bar association rules
For Community Members
- Do not provide legal advice unless qualified to do so
- Share experiences and information, not legal conclusions
- Encourage consultation with qualified professionals
- Respect cultural and linguistic differences
- Support other community members constructively
6. Content Moderation
Our moderation team reviews content to ensure compliance with these guidelines. We use both automated systems and human reviewers to maintain community standards.
Enforcement Actions
Warning: First violation notification and guidance
Content Removal: Removal of violating posts or reviews
Temporary Suspension: Limited access for repeated violations
Permanent Ban: Account termination for serious or repeated violations
7. Reporting Violations
How to Report
If you encounter content or behavior that violates these guidelines, please report it immediately:
Email: support@greenwayai.net
Subject Line: "Community Guidelines Violation Report"
Include: Links to content, screenshots, and detailed description
8. Appeals Process
If you believe a moderation action was taken in error, you may appeal within 30 days:
- Email us at support@greenwayai.net
- Include "Appeal Request" in the subject line
- Provide detailed explanation of your appeal
- We will review and respond within 7 business days
9. Updates to Guidelines
These guidelines may be updated periodically to reflect community needs and legal requirements. We will notify users of significant changes and post the updated version on our website.
10. Questions and Support
If you have questions about these Community Guidelines or need support:
Email: support@greenwayai.net
Subject Line: "Community Guidelines Question"
Response Time: We typically respond within 2-3 business days